Seybold Report ISSN: 1533-9211
Ahmad Ibrahim Mohammad Alsharu 1, Amjad Muflih Alhamed 2, Emad Mohammad Al-Amaren 3,Nidaa Kadhim mohammed Jawad 4, Ziyad Mohammed Bashabsheh 5, Barjes Khalil Alshawabkeh 6, Mesha’l daher doushan almadi7
Vol 18, No 1 ( 2023 ) | Licensing: CC 4.0 | Pg no: 251-260 | Published on: 16-03-2023
Abstract
The internet has given birth to e-commerce that changes how people buy, sell, and organize business activities as consumers and traders are virtually connected. Ideally, disputes arising in e-commerce transactions should be resolved online. Rather than filing a litigation, Alternative dispute resolution (ADR) methods should be considered. This study examined the mechanism of dispute settlement in e-commerce in the Jordanian legislative organization. Various academic sources and theoretical and normative elements related to consumer protection issues were referred. ADR, or out-of-court dispute resolution encompasses methods for disputes resolution other than litigation, and as opposed to judicial procedures, ADR is low-cost, faster and more flexible. E-commerce consumers seeking to resolve disputes should find a legislative legal solution that allows reference to online arbitration and mediation if the same is best solution for consumers and expand the concepts of resolve the disputes arising from such contract or those resulting from using the internet, web sites and the like.
Keywords:
e- Commerce, Dispute settlement, Jordan, online arbitration, mediation