Seybold Report ISSN: 1533-9211
Rajiv Singhai1, Dr. Nishith Dubey2
Vol 18, No 3 ( 2023 ) | Licensing: CC 4.0 | Pg no: 275-286 | Published on: 30-03-2023
Abstract
This study proposes the application of Quality Function Deployment (QFD) and the Fuzzy Kano Model-based approach for evaluating and accrediting engineering institutions in India. The aim is to enhance the accreditation process by considering a comprehensive set of parameters and stakeholders' expectations. The QFD methodology facilitates the identification and prioritization of parameters by aligning the requirements of various stakeholders, including students, faculty, industry, and society. By incorporating stakeholder perspectives, the accreditation process becomes more inclusive and ensures a more holistic evaluation of engineering institutions. Additionally, the Fuzzy Kano Model is integrated to assess the satisfaction and dissatisfaction levels associated with different parameters. This model classifies parameters into categories such as basic, performance, excitement, and indifference, based on their impact on stakeholder satisfaction. By leveraging the Fuzzy Kano Model, the accreditation process can focus on addressing areas that have the potential to enhance stakeholder satisfaction and rectify shortcomings that may lead to dissatisfaction. The utilization of QFD and the Fuzzy Kano Model-based approach offers several benefits to engineering institutions in India. It enables a data-driven and transparent assessment process, encourages continuous improvement, and promotes a student-centric and industry-relevant approach. By embracing these methodologies, engineering institutions can strive for excellence, produce competent graduates, and contribute to the growth and development of the engineering industry in India.
Keywords:
Engineering Education, NBA, QFD, Fuzzy Kano model